aec russells hall hospital aec russells hall hospital

We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. I felt really listened too when I was at my worst and feeling hopeless. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding At least one standard in this area was not being met when we inspected the service and Your staff could not have been more professional or efficient. Every member of staff I encountered was friendly professional and put me at ease. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Copyright 2021 WSFA 12 News. Covid-19 Release of Information Call Line: 256-215-7461 []. 2654/1783). WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Share your experiences of UK health and care services, Default Some patients with suspected sepsis were not identified or managed appropriately. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Creating a new NHS England: NHS Digital and NHS England have now merged. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Our hospital brings together high-tech state-of-the-art technology for improved (Purple), High By choosing well, you will help to reduce the burden on essential emergency services. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. Inadequate To call the information desk from within the hospital, dial extension 7081. We saw and were told that staff were responsive and provided people with appropriate support. Keep 999 and A&E free for serious and life-threatening conditions. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. 8 June 2012. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Published As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. I would recommend you, thankyou again. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the service is performing exceptionally well. ADVERTISEMENT: Services or products are not endorsed by the Trust. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. The hospital states this is the largest donation in Russell Medicals history. First amu then onto ward A2. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Most staff were complimentary and shared examples of how they were supported by their managers and teams. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. the service is performing badly and we've taken enforcement action against the provider of the service. DY1 2HQ, Posted via Between October and December 2010, 507 surveys had been completed. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Address We are centrally Our rating of responsive was requires improvement overall. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. All rights reserved. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. This affected the safety and management of patients. The care I received from start to finish was exceptional. Staff assessed and monitored patients regularly to see if they were in pain. About: The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. Staff involved patients and those close to them in decisions about their care and treatment. I'm OK with analytics cookies. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. They tell me everything they're doing.". For Covid-19 Test Results or Patient Portal registration please call the number below. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Thank you for taking the time to tell us about your experience at our hospital and rate our services They suggested I phoned 111. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Patient Experience Team. It is great to hear that you received excellent care and treatment in Maternity Department. 6 September 2018. Some improvement in patient flow through the ambulance triage assessment area were seen. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Health Education England will join us in April 2023. All the best and take care. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. Care records were still not always written and managed in a way that kept patients safe. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Information was available for people to read if they chose to. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. nhs.uk For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. They didnt look to see what information had been recorded but asked what my symptoms were. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. For more information on ratings, please visit medicare.gov. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. WebWe offer a 24 hour stroke service at Russells Hall Hospital. With his familys legacy gift, this vision will become a reality, said Peace. So many thanks to All the staff on A2, best wishes take care and stay safe. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. There's no need for the service to take further action. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. We are proud to be the healthcare partner you trust to care for those you love. Our rating of effective was good overall. 3 December 2014. We have 11 permanent physician associates and one rotational physician associate in our department. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. You can search by name or top speciality. Call our main line for general inquiries. We rated it them as requires improvement because: Published NX West Midlands. The trust employs around 4,147 whole time equivalent staff (WTE). The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. They said the symptoms indicated COVID. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews No rating/under appeal/rating suspended The Russell Legacy Project will be located on the hospital campus in Alexander City. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Requires improvement During 19/20 there were three CQUINs for SDEC. The ED sees approximately 97,000 patients per annum. Good The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. We saw much support for the trust, both from the public and from the local health economy. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. I then come down with a pneumonia on my chest. the service is performing exceptionally well. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We don't rate every type of service. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. All the best and take care. We use this information to improve our site. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. review titled Amazing staff can't thank them all enough! We were brought in by ambulance and seen by a doctor within around 10 minutes. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. For common health problems visit your pharmacist, GP or walk-in centre. Some people told us they would like more variety. aec russells hall hospital. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. The hospital is south Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. We are currently in the Yellow category for Visitor Risk Level. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. 2023 Russell Medical. I'm feeling more optimistic about my treatment. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. People told us that they were given choices about meals and drinks so that they received things they liked. We are continuing to monitor progress against these. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. This is not my first experience of this hospital not checking information relayed to them by 111. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Care records were not always written and managed in a way that kept patients safe. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. These clinics provide patients with the opportunity to be reviewed by a senior doctor. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Staff cared for patients with compassion however, patient dignity was sometimes compromised. I visited out of hours yesterday after phoning 111 and being advised to. Video messages to our community from our Physicians and our Staff. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Departments did not always have effective systems for identifying risks. We carried out an out of hours, unannounced, focussed inspection. The services are multidisciplinary and include nursing staff and allied health professionals. Outpatient services are also provided at the Corbett and Guest hospitals. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Dudley I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The firm said it had complied with the order and the safety of staff and patients was its top priority. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The emergency department (A&E) is busy and overstretched. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. We are thrilled to hear that staff were proffesional and efficient. Mill House Coffee is []. Published Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Acute Medicine Department - The Dudley Group NHS Foundation Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. How could this website work better for you? WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Read about our approach to external linking. Who has Care Opinion told about this story?