How to Answer: Why Do You Want to Work Here? The process took 9 months. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. The process took 2 months. I would soak in all in-person training and any online module training that I would be put through during my orientation. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. We proudly provide the highest levels of service and support to our customers. Makes sense! Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Track updates on extreme weather or other major issues that may impact your flight. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Note that we are not considering additions to our list of Panel Suppliers. If you're successful in being short-listed, you'll be invited to attend an assessment. Find information on travel requirements and more. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. The process took 1 week. The process took 4 weeks. Company/Organisation: Qantas: Job Post: Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. . Good interview day. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Book 10 or more passengers travelling to the same destination. Write down what you think is important so you can reference it when youre in the role play. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. After that they invited me to attend the Assessment day. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. 1. Discover our Australian domestic and international network, airline partners and oneworld. Remind the interviewer of all you have to offer. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. As you answer, make sure to talk about the resources you used to help make the change. Sort by: relevance - date. I interviewed at Qantas (Sydney) in Sept 2018. I applied online. . Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. I interviewed at Qantas (Sydney) in Jun 2017. During that one-on-one meeting, did your coworker explain their perspective? I feel I can handle most situations with professionalism.". the rest of them i need to explain it. When have you gone above and beyond in your previous role? Detail-oriented? One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Upgrade your web browser for an enhanced experience. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Step 7; Recieved job offer. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! It roughly took three hours, and you had a ten minutes break. A strong communicator? I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Find out more about inflight dining, entertainment, seat maps and more. If yes, we have great news for you. Our cabin crew represent us in the air and deliver best in class service and customer care. It was 5 questions about customer services. Information about visas, health and more. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. I interviewed at Qantas (Melbourne). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. Nice! What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. I have had several jobs in the past that involved providing service to customers over the phone. Step 2; Invited to do an automated questionnaire. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. The process took 4 weeks. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . If the policy allowed, I would let the customer know that I would be happy to oblige their request. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . great experience, I applied online. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Step 7; Recieved job offer. The interviewer will appreciate that this isn't a problem for you. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . describe a time you have done your work above and beyond On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. You can track your Qantas Points, shop and more. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Expiry 03 March 2024 Firm price, if the ad is up the item is available. I applied online. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. "Success in my last two jobs really showcased my ability to multitask. If so, mention this. We heard back from Qantas the next day regarding whether we passed or not. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. I applied online. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd.
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