If the system locks, reduce the demand and restart the bike. The optional range extender is supplied with its own bottle cage-style bracket. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Hello dubman. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. How electricity flow in an electric bike works. Please install the specific Battery Pack for your eBike System. Power supply problem in sensors. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. It's a tendency practiced by many riders. The battery was down to red and I charged it fully. Select calculate to enter the next screen of which has two pages: First Page This initial page Distance remaining of the ride, time remaining Second Page Amount of battery needed to arrive to the destination. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? Consider replacing the torque sensor, controller, or drive shaft. For the battery to power the motor adequately, it needs a solid connection with the mount connecting the battery leads to the motor. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. Saturday: 9am6pm Solution: The best way to solve this is by loosening the controller to unplug and replug the hall sensor plug. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. The code iam getting is E0600. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. Right: Handlebar-mounted Trio control unit. The display itself is used to indicate the selected power level, available battery level, and more. Save my name, email, and website in this browser for the next time I comment. Then I wouldn't be too concerned. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. Hello, this is Evan Larry. All of which can only help to enhance your e-bike riding enjoyment. An incorrect battery used on the bike shows. 0000003701 00000 n To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. How can I display the current power level on her iPhone in the companion app? hb```b``c`e``9 l@1Oi"aKL"E?TWWYoPzznCV mNGE2yj I^q.:d5l!HJzY?35;f8\IX!1hLe+8'e? The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. The temperature sensor of the controller has been damaged or disconnected. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. Our aim was to create the lightest range of electric bikes in the world. In this article, we dig deeper into this and see how to fix electric bike error codes. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM Battery connection problem. Error 8 hall sensor usually shows the above error. It appears when the throttle is loose and cannot return to the initial position. Also make sure that the battery prongs line up properly. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Quick Neo SL 50 pts. So for any one running into this problem I might have fixed the issue. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. 0000007449 00000 n Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. If the error persists go to the official service, Access the Dealer App and connect the bicycle. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South TuesFri: 10am6pm The battery is too low to run comparing the e-bikes capacity. Clicking on the stopwatch icon opens up the activities section of the app. To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. Unplug brake pads, and to check each brake, restart the bike. Charge system for 3 hours until error disappers. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Just what sets these award-winning bikes apart from the rest? Excessive charging temperature. The new external battery kits to install on any bike that has the Ebikemotion X35 motor system. 0000030681 00000 n Bosch HMI & Drive Unit Manual. Reduce the discharge speed or stop for a few minutes. Have you any clue what a 68h code might be? Find out here. Excessive temperature during use. So, you can optimise your training programs and view route data after each and every ride. Seems to be a common problem. Every error code outlines different issues with the bike. Press Button A (top button) to change to the next level of assistance up to Level 3. Want to learn how to get the most out of your electric bike battery? I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. 0 Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. So, lets find out the common errors and their codes. Bypassing the motor cable, plug connection with the controller into the motor. If the problem persists, contact your eBike dealer. This type of error happens due to a simple connection problem. Bosch Battery Pack Owner's Manual. 0000030374 00000 n Devices that are Ant+ only are NOT supported. thanks for checking out our blog post about the Orbea Gain. Ensure none of the pins is bent and are all in line with the arrows. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. If you still cant solve any issue, simply contact the dealer and get the solution. Turning your smartphone into the ultimate cycle computer that includes the following functions. To learn more about the app and what it offers read our dedicated companion app blog here. Display shows a motor on it and front motor does not work. Perhaps the best feature of the Navigation function is the ability to add waypoints. Also the PAS wont kick in on level 4 or 5 Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. This can be very annoying if left on, be sure to turn it off! Check that with the accessory disconnected there is no error. False battery polarization. Red triangle with a message but I cannot read it because of my eyesight is poor up close. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. If the problem persists, contact your eBike dealer. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. If the voltage value does not increase, check the connection and try another charger. We would encourage you to try all three out and see which works for various terrain. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. Thus, this article will show you the electric bike error codes in detail. Repeat the process described above to select level 2/Amber and level 3/Red. Common ebike errors may include: 1. Click the owl icon to create an account if you don't have one already. If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. There should be no LEDs lit up. Temperature sensor damaged. Register using either your email address or Facebook account, at which point youll be let into the app. There are a few things to look over here. No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. If you have previously registered with the older ebikemotion app you will still need to register. I have had a error code that shows itself on my ebikemotion app while riding. You will need to take it to a dealer that has the necessary cable. Try to restart the engine. Same as above but this time with the top tube mounted button. I was named his supervisor and certainly want to help! Download the Ebikemotion app, available on the Apple App Store or Google Play Store. 0000001387 00000 n Please reduce the demand. Save my name, email, and website in this browser for the next time I comment. Open the settings menu. ( NOTE: Disabled File and Printer Sharing under network adapter stops listening port-445 and you would not be able to telnet . Enabling you to ride the bike just like any traditional non-assisted bike. 0000010726 00000 n This cage replaces the bottle cage situated on the seat tube of the bike. An optional range extender is also available which extends the available range by up to 70%. Battery blocked by a short circuit. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. If the problem persists, contact your eBike dealer. This is often referred to as electric bike error 5 A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. Avoid large power demands while this error is active to prevent deterioration. 0000003817 00000 n The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. So, before we go for the electric bike error codes here are some general tips to solve these common problems. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. Ups the motor assist without needing to go into the settings, all based on your heart rate. Find out which bikes won big in Bike of the Year awards 2020/201. I know exactly what the problem is and, more importantly, the fix. How do you then select an assistance level? Check the connection from the controller to the motor. This article gives you more insight on how to fix electric bike error codes with some quick solutions. This invaluable tool raises the interaction between bike and rider to a whole new level. The Battery Pack voltage is not correct for this system. Temperature too low during charging. I can confirm the firmware update fixed this. What is the life expectancy of the battery? Learn more at Call2Recycle. If the error persists, disconnect the accessory. Upon opening the app you will then be asked to enter your email address and password. If so, ensure the switch is on. An optional range extender is also available which can be charged away from the bike. You could lower the amount of assistance offered slightly. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. If you do not get any power to the display then you should start with the battery as well as all the connectors. Sounds like only a problem with the app, and nothing to do with the battery or drive system. If there is no change, check the connection or try a different charger. High voltage or incorrect battery use on the bike shows electric bike error code 7. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Both low voltage and over voltage protection can cause an error. Replacing the controller may solve the issue. 107 24 Is the battery and /or motor replaceable? A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. 0000003248 00000 n Electric bikes light lines power output failure or assist light error. Ray Scott Sports. Tried to restart the system, couldn't even let me do that. If error persists try a new charger. Power supply problem in the HMI bus. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. Avoid large power demands while this error is active to prevent deterioration. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. MonFri: 9am7pm Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. Everything is plugged up. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. Orbea Gain M30 features an upgraded MAHLE Ebikemotion X35 Plus rear hub motor and an integrated Ebikemotion battery unit. 0000004799 00000 n The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. %PDF-1.5 % It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. At times this error can be linked to the internal controller or the motor. I took the bike to a local shop that promised they could work on the firmware. The speed or torque sensor errors can get some errors as they have been overused. This is a very important project for a big grade and he needs expert help. I just had it on charge the entire night and went to check now in the morning and still the same error. I spoke to the dealer and he said there should be an error message posted. The bike obviously goes faster if in freemode but I cant get the right setting. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. Ebikemotion have issued a firmware update to solve this. For the full list of error, always consider the manufacturers manual guide. New component detected not associated to this eBike system. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Still not got a working one. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. First 4 Steps to Fix Electric Bike Error Codes - YouTube 0:00 / 11:35 First 4 Steps to Fix Electric Bike Error Codes 62,238 views Jan 17, 2020 310 Dislike EV - Customs 39K subscribers Patreon. I never got an email and I can create an account. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. Too high current voltage to a battery pack. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. It occurs when both batteries are fully charged. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. Its a bitter truth that these useful electric bikes come with such error issues. Current sensor of the controller becomes damaged or disconnected. Thanks There is any number of factors that can affect what range an e-bike can reach. Restart the eBike System. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. If you are connected to the app an error code will be displayed. Please contact your eBike Dealer to activate it. How long does it take to charge the battery? Read her story here. Uncomplicated, painless, and very sleek. This wrong tendency will lead the throttle abnormality to break or damage. I need to update this post. Motor cable is not connected. You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Error in the communication with the Remote control. At which point the LEDs should turn white and then release. Here is the issue: after the ride I review my activity but I don't see any error message. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. Within this menu, there is also a very neat feature. Contact your eBike dealer. Every error code defines different issues with the bike. The speed sensor should be screwed into the motor lead plug fully. This is often referred to as electric bike error 5. If you need advice on compatible belts please contact us. Can you please help or put me in touch with someone? I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. I got the issue yet again after a few months. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. Improper connection between the display and controller-. Some errors may have more or less similar solutions. Contact us for further assistance. Want a bike quick? endstream endobj 116 0 obj <> endobj 117 0 obj <>stream If I could do it on a network switch running internet traffic I can do it on an electric bike. Is the amount of assistance supplied by each individual assistance level configurable? If you stop pedalling then the bike will also come to a stop. Press J to jump to the feed. If error perists replace the chareger with a new one. To fix treadmill problems associated with slippage, align and tighten the running belt. 6YVL. Allow the battery to heat up slowly in a warm place. Current sensor damaged. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. Error codes tabled below could be different from ebike motion error codes. Battery Charge 25 pts. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. The top-tube mounted button indicates battery life at a glance via a simple traffic light system. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. He is very excited and wants to have it ready for display, Thank you for any interest and help you can provide! Create an account to follow your favorite communities and start taking part in conversations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At this time, you should open the eBike app from your smartphone and can get the detailed error description. Check the motor and peddling sensor cables. Is there a site to buy parts for MZZK E Bikes? You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. You can buy the unit separately or replace it entirely in case of damage. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. Check for silicone interference, corrosion damage, or loose or damaged cables. Is this a faulty control box by chance. The whole experience with these two bikes has put me off Evans, Cannondale and ebikes in general! startxref Did we choose a hub-mounted motor or a bottom bracket drive motor? If this persists, consider replacing the controller. Restart the eBike System. With any error, the e-bike started flashing. Switch off the eBike System. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Select the Pulsometer option and follow the instructions. trailer Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Ensure that the throttle is released and try again. For instance, if it is a less challenging climb, you may not need maximum assistance. If the problem persists, contact your eBike dealer. If this method does not work, unplug the throttle from your kit and get a new one. Should an error occur with the system, the app will display an error code. Enable option "File and Printer Sharing for Microsoft Networks" in Local Area Connections > "Network Adapter">Properties> "Networking" Tab> Check box " File and Printer Sharing for Microsoft Networks". Check for any blockage or tear. Can you please explain if I am missing something here? When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Think of it as a built-in Google Maps. It's very frustrating that my shop only has the ability to update firmware. Where the instructions refer to a 'short press this indicates one quick press of the button and then release. Here's a brief rundown of what these indicate: Blue - If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate that the bike and app are now connected. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. This year's list contains 78 items which scored a 9 or 10/10 with our tech team - this gear is the best of the best, and . If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. White: 75% of the battery or more remains. Error code 10 indicates that hall sensor connector is not connected properly. Connect the charger to your computer using the micro-USB port. Here is the issue: after the ride I review my activity but I don't see any error message. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. For a better experience, please enable JavaScript in your browser before proceeding. There is a fault on the power supply sensor. Do I need tax, insurance or a licence to ride the e-bikes? This can be saved post-ride in the app and uploaded to Strava. After google searching some I found a site that is not Orbea which explain this code as "Active balancing circuit" and told me to "Allow to charge until the error disappears (around 3 hours). Red triangle with a message but I cannot read it because of my eyesight is poor up close.
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