Zaandam Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. All personal devices can be used to connect to the ship's Wi-Fi services. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. Absent this approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide absolute assurances in this regard. . . The ship's estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Per person, but you can share! Holland America gratuities are automatically charged at $15.50 per person, per day for regular cabin passengers and $17 for suite passengers. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Our people understand to never assume that everything is being done as it should be. (DH and I have been discussing our guesses on how the database for Navigator is structured. The Quench Beverage Package is limited to 15 non-alcoholic drinks daily. Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience. Ships now have branded apps that allow cruisers to chat with each other onboard, super-fast high-bandwidth Wi-Fi and even tablets for use at sea. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. This page contains affiliate links for which we may receive financial compensation when a purchase has been made through one of our affiliate partners. Schedule changes can occur at any time and may affect your flights. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Please be assured this is for your safety. The Premium packagelets you connect up to 4 devices with a usage limit of 6GB. In order to ensure fair usage for all, the cruise line states they reserve the right to limit heavy-bandwidth applications, downloads, or software upgrades. Interdenominational: An interdenominational service is conducted each Sunday and on appropriate religious holidays. Ambulatory Accessiblerooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. Princess Cruises Most ships in the Princess Cruises fleet have upgraded MedallionNet internet capabilities. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. Essential Information (hollandamerica.com, www.cbp.gov/travel/international-visitors/esta, Read more about applying for these documents, https://book2.hollandamerica.com/protocols/, https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative, Learn more about family cruises with Holland America Line, Special Requirements Information (SRI) Form, Do Not Sell or Share My Personal Information, 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less, 8005134515 (or locally at 9545850575). Sometimes I might have to buy a coffee at Starbucks or something at McDonalds, but no big deal. The line's Explorations Cafe, powered by the New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. Just like connection speeds at sea, internet charges vary by cruise line. River cruise lines typically offer free internet. On board our ships, U.S. dollars is the only currency accepted. 10 Best Cruise Lines for Gluten Free Food, Code Bravo: Lessons Learned during a Cruise Ship Fire, 20 Best Cruise Blogs to Follow Today [2023]. It begins with the design and equipping of our ships. The additional charge for the three devices was $10/day. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Just wear your favorite orange clothes and accessories, or purchase Orange Party essentials in our shops, and get ready for the time of your life. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. On your Holland America Line cruise you're free to dine As You Wish, from a casual bite poolside to a formal five-course affair in our classic main Dining Room, where you can choose traditional pre-set seating or a flexible open schedule. Satellite transmissions are inherently slower than shore-side connections. Babysitting service is not offered on board. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. The beds can be converted upon request to a queen-size bed if full compliance is not needed. We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. Internet speeds can vary significantly from line to line and ship to ship, depending on factors such as location and available bandwidth. By suec12, September 4, 2021 in Holland America Line. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. So, we explain everything you need to know about cruise ship internet and WiFi, as well as the costs and plans available for each cruise line. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. Read the news, check your email and keep up with favorite sports apps* and sites. Most cruise lines don't offer speeds that can support streaming services like Netflix or Spotify. If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Flight Ease program. Your Future Cruise Consultant will handle all the arrangements on board and your traveladvisor will assist you, and receive full credit for your booking, when you get back home. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. If we do not have your information by this deadline, you will be unable to sail. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States. Important Information for Service Animals on Australian Cruises The caveats with their internet, however, are that it wont be as fast as internet on land (and current customers agree), and because its provided via satellite, physical blockages will affect connectivity (i.e. Q Do the luggage tags need to be printed in color? Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Thanks so much! *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. EZpay gives you the flexibility to pay for your cruise at your own pace. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-286-3294.*. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Seat selection maps and airline baggage policies and fees can also be accessed where available. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Surf Read the news, check your email and keep up with favorite sports apps* and sites. We didnt have HIA 2 months ago on Zuiderdam, and wifi was only available on my account. Choose from more than 100 items, including a festive bottle of Champagne, specialty dining package, bouquet of flowers or an onboard credit. A We do require that the Online Check-in be completed before the Express Docs can be printed. It's the easy, hassle-free way to travel to and from your cruise. You will recognize our representatives by their Holland America signs. A In order to have the most accurate information available onboard your voyage, we recommend that you complete the Online Check-in process at least 30 days prior to departure. The bed can be converted upon request to 2 twins if full compliance is not needed. The Chat & Social Apps package can also only be purchased onboard and allows access to social media on one device for 1.5GB of usage. However, some needs require adequate time to prepare for a guest's arrival. There is free access to the Disney Cruise Line Navigator app, which is also accessible to view other data packages. High-risk destinations are the developing countries of Latin America, Africa, the Middle East, and Asia. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. The beds can be converted upon request to a queen-size bed if full compliance is not needed. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all flight numbers, departure and arrival times shown on your ticket and provide a telephone number contact. Ambulatory Accessible You have the option to choose what day of the month you would like your credit card to be charged. To order Greenhouse Spa products online, visti www.timetospa.com. It is also available in the For Booked Guests section of the web site. It's your choice. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Roll-in Shower: Staterooms J1074, K1011 & K1012. Update: Celebrity Cruises announced that beginning November 17, 2020, basic Surf internet will be included in the standard cruise fare. Again, these prices vary based on ship, sailing and number of devices you wish to connect. Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. Written safety information and a copy of the lifeboat drill safety speech. The Unlimited package costs $199 for a 6-9 day voyage and $299 for a 10-14 day voyage. They are required to check and re-check. On a cruise last year, I tried to add an additional device to my premium $20/day internet plan as a test for my last two days onboard. Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. These days, staying in touch with friends and family stuck on land -- and even fellow passengers at sea -- is easier than ever. at 8005478493 or 2066267044. VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Known for some of the most spacious and comfortable ships at sea, award-winning service, five star dining, extensive activities and enrichment programs and compelling worldwide itineraries. Airline bookings are subject to flight schedule changes by the airlines. Royal Caribbean offers VOOM high speed internet you can add to your cruise to stream and stay connected, but costs will vary based on number of devices you wish to connect as well as your ship and sailing. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. This allows you to browse websites, use social media apps (except for TikTok), and access email (no VPN). Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. Work and the internet at large can live without me for a couple weeks. Click on the Printer Icon. If this happens, try closing and reopening the browser. Payment for air travel will be due with your cruise final payment. Fees: For cruises four days and under: Platinum Unlimited $39 per cruise or pay $29 for First 24hr Platinum Unlimited; Gold Unlimited $29 per day; Silver Social Unlimited $24 per cruise; Bronze Social Unlimited $19 per day. Kosher meals and a Health Conscious Dining option are also available. If governmental action results in any element of Taxes exceeding the estimates used by Holland America Line for purposes of computing the quoted amount, we reserve the right to pass through the extra amount. When he's not stuck in front of his computer, Jonathon enjoys travel & cruising (even after being on a cruise ship that caught fire - a story for another day! After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. Express Docs will show a stateroom number if it has been assigned but will otherwise show \"To be assigned\". Prior to boarding, you will pass through a security checkpoint. Suites SA7085, B8103 and staterooms K11049, VB11040, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible. Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling: Unused transfers are not refundable. A: Dressy attire is appropriate. Please do not place your baggage over the emergency floor lighting. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. The Eurodam will sail from Athens starting this August - Photo by Holland America Line (Latest Update: June 21, 2021) Holland America Line announced its plans for a 2021 return to cruising following a year-long suspension of operations.Beginning this August the line will offer 7-night Greek Isles cruises on the Eurodam sailing roundtrip from Athens (Piraeus). Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. We have created a broad range of shore excursions with options available for every desired activity level. Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. I see the price list in the forum but nothing about what each package offers. A We will not charge document reissue fees for Express Docs. One thing to consider is whether or not you really need the ship's internet. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed. Birth certificates can be an original, photocopy or certified original. You may want to take advantage of Holland America Line's Cancellation Protection Plan (CPP)because it is designed to help protect your vacation investment from loss. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. There are three packages available, all with varying levels of data available: Social allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls $14.99/day, Surf the most popular option which allows for broader internet surfing including news and sports sites, accessing your e-mail, but also may not allow for streaming or audio/video calls $24.99. Were you both logged in to the Navigator using credentials of the person whose name the booking was under? With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes they can use their device to access included sites all day. Especially in this remote-work-driven world, business has become a work from anywhere endeavor where you can be cruising the world and still keeping a finger on the heartbeat of your other ventures. Q If I make a change to my booking, will I be charged a fee to reissue the documents? Additionally, a Prime option can be tacked for $9.99 a day to more robust access to allow for such things as streaming and the like. Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Here are the current prices. If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. HAL also offers decent wines by the glass, as well as 100+ wines by the bottle. There are three Holland America wine packages, known as the Sommelier Suite. Enjoy a seamless experience from ship to shore with a high-quality City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call.