We will send an email to confirm that you have updated information in your account. Yes. The programgives qualifying adult riders a 20% discount on BART trips. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Log in to your Clipper account. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Requires iPhone 8/Apple Watch Series 3 or later. Season Tickets. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Using Clipper. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. 2020, Metropolitan Transportation Commission. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. For more information, please see our Seattle-Victoria fast ferry schedule. This is separate from confirmation of payment. For account-related Loading Value and Automatic reloading. Yes. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Call (877) 878-8883 to order from a Customer Service Representative. Indeed! The most you can load online at any one time is $255. What's the difference between cash value and BART high-value discount (HVD) tickets? A single beep and a green light means you paid for your ride. If one does not use the Clipper card for six months, it can be frozen. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. See the Google Pay How-To page for more details. We notify customers 30 and 60 days before the expiration date of their payment card on file. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. How can I set up my card to automatically reload? Phone: (213)-204-2900. No notice, even though they have my email? But if a customer already has value on his/her card, that value should not be removed. Your card should arrive within 5 to 10 days. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. To find the cost of a particular BART trip, use the BART Fare Calculator. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. If you have a monthly pass, it will obviously expire at the end of the month. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Check out our sample Victoria Clipper V gift shop menu. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Weekly and monthly passes are not available. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Yours is the first email Ive gotten on this issue. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. This page includes debit cards and refunds. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. This is different in the phone environment. This page includes How RTC cards work, accessible information, and using Clipper equipment. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Please plan accordingly and allow sufficient time. Why not? No. A Station Agent can help direct you. How long do I have to pick up the value before it expires? The terminal is located on Alaskan Way at Pier 69. Youth/Senior Cards. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper is now available throughApple Pay and Google Pay. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. You can also set up Clipper on your phone through Apple Wallet. For more information, visit Sales and Service Locations. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Once you set up Auto-Reload, we need to confirm your payment method is valid. It is charged for those who enter a station, ride a train, and then exit the same station. Funds are immediately available when added using a vending machine at BART. We do not accept cash, checks or debit cards requiring a PIN. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Q&A: Highway 101 express lanes opened Friday. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. This page includes protecting your privacy and information retention. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Once you hear a single beep that means youve paid your fare and are good to go! Privacy Policy. Clipper cards pending pass? Am I reloading this wrong online? You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Visit Us Get an adult, Youth or Senior Clipper card 2020, Metropolitan Transportation Commission. No input is required. Make sure you always have a current email address on file. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Please allow ample time in your schedule to check in required luggage. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Funds added using Apple Pay and Google Pay areimmediately available for use. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Please visit theGovernment of Canadas websitefor more information. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. No, every rider needs their own card or device (phone or watch) to pay for fares. If you forget to tag off, thats the fare you will pay. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. You can set up automatic reloading when you initially order a card and load value online. Huh? Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. On our international route, the Victoria Clipper V also offers onboard duty-free sales. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. For iPhones, theantenna is in the top third of the phone. Limited-use tickets are not available on phones. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). This happens automatically, with no disruption in your ability to use Clipper. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You can use them to load and reload cash value and passes and take advantage of any available transfers. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Email: FanAssist@Clippers.com. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Clipper: Clipper is the all-in-one transit card for the Bay Area. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). If you have an 8 ride pass, your rides will expire in 30 days. For all other cards on your phone without HVD, value will be available immediately. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Clipper is a regional transit card that can be used on all transit in the Bay Area. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Choose to stay logged in or to log out. Clipper card pending passes cash value. BART. Otherwise, you will be logged out automatically. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Select machines accept credit and debit cards. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Otherwise, you will be logged out automatically. After we collect payment, we will send you an email confirming this. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. For more information, please see our Be sure you tap on Caltrain's platform. County Connection. Outdoor Activities, Tours, Boat Tours & Water Sports, More. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. All FRS Clipper employees and crew are fully vaccinated against COVID-19. The RTC Clipper card is a photo identification card. To add value to your Clipper card, open your mobile wallet on your phone. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Otherwise, you will be logged out automatically. The garage offers parking forONLY $10 per calendar day! The correct fare will be automatically deducted. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. There are three seating classes on the Victoria Clipper ferry. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. There's no need to open an app. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We will send an email to confirm that you have updated information in your account. Imagine you want to take a trip on SMART that costs $5.50. Choose an Option to Begin Planning Your Trip. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. In addition, we offer a full range of beverages options, including locally-distilled spirits. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Get Morning Report and other email newsletters. You will need to use this new email address the next time you log in to your Clipper account. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Includes one-way or round trip travel via the Clipper ferry. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. What is the best way to tag on the new Clipper card readers?