They are significantly safer th. You may also file for a claim if your tickets are invalid or not accepted at the venue. Are investors underestimating the impact of rate rises? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. You also agree not to separately contact the Buyer at any time for any reason. Find out more about salaries and benefits at Viagogo. How do you find a good accountant? If you click on them we may earn a small commission. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. 1. Phoenix Suns Tickets. 6.11 Permitted use. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Viagogo just like many other ticket sellers are modern professional con artists. 2.12 Seller Payment. Your payment will be initiated 10 business days after the event takes place. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You may only use the Services if You can legally enter into and form binding contracts. Viagogo is a global online platform for live sport, music and entertainment tickets. 1999-2023 PayPal, Inc. All rights reserved. 1.1 Introduction. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. To post a ticket for sale on viagogo You must first register with the Site. Ireland 39 reviews. 5.1 Investigations. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. For example, if you bought tickets for the front row and ended up sitting near the back. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Selling ticket FAQs. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Pay by PayPal, a free service to pay online without sharing your financial information. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. To open a dispute: 1.Log in to your PayPal account. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Don McLean Concert Tickets. Can I deliver the tickets using a different delivery method? Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Learn more. Note that this is separate from any Tax viagogo is required to charge on its fees. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. 4.1 Double Posting and Removal of Tickets. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. 2.6 Making an Offer. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo says it does this but takes no other steps to prevent the practice. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. You are viewing the PayPal Community Archives. Click the more button to email us. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Start selling with Amazon. 1.2 Ticketing Exchange. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Limerick, County Limerick 35 reviews; If this is also unsuccessful We will not offer a refund. How much does Viagogo pay per year? Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. You will receive confirmation by email when the payment is made. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. I got food poisoning while eating out, can I get my money back? Pros. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. 0. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. To be a member of this Site, You must agree to accept the terms in this Agreement. Snoop Dogg Tour 2023. With mycashbacks you get cash back & discounts very easily! In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. What a load of shit, this site needs to GO. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Note that Your payment may be withheld if you violate this clause. Contact your bank or credit card company to verify the authorisation of payment to viagogo. But, if you plan to do this, you must tell your ticket seller in advance. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Learn how. 3.1 Accurate Descriptions. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Be the first to hear about special offers. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 6.8 All Sales are Final. 6.6 No Agency. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Sellers should use our automated online confirmation process. 6.4 Release. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. What is the viagogo complaint handling process? This will be deducted from your next payment. Did you find this answer helpful? According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. We are not involved in the actual transactions between Buyers and Sellers. 2.1 Requirements. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. This website is legit and very popular in selling tickets for all kinds of events. Viagogo is a secondary ticketing site. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. 6.9 Change or Suspension of Site. 3.1 Accurate Descriptions. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. We do not write articles to promote products. 2.8 Pay & benefits. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Why can't I sell my tickets through my Ticketmaster account? This fee will be deducted from your payment. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. . viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. 5.3 Disclosure of Information. I want to return my goods, what are my rights? The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. are safe places to buy tickets. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. 3. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Leave the Archive. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . who is jennifer beals daughter, front differential repair cost jeep grand cherokee, 3 reasons why recess should be shorter,
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