Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? BEWARE this is a scam. Or you can fill out or form on the right side of the page. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. Didn't seem like a bad deal to us. This website uses cookies to improve your experience while you navigate through the website. Walking Away From Timeshare Maintenance Fees - Is It Smart? This effectively nullifies the contract. We are tying to cancel our membership too but they said that it is not valid. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. In addition, recent customer reviews of Sunset Group say that they generally dont like this company and recommend staying away from its products altogether. I was in suspense. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. 3. This will surely increase the credibility of your complaint. Instead of waiting around thinking the solution will present itself to you. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. If youre considering legal action against Sunset Group, you may be able to join a class-action lawsuit. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. Other than flying over and disrupting their sales with leaflets to potential suckers like us. This comment was posted by a verified customer. 1. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico Same liesA class action is not possible, you would have to sue them in Mexico. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! Menu. We recommend you contact your timeshare company before working with a timeshare exit company. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. We liked going out & trying different restaurants. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. What should we do? this is a forum with more complaints made to royal elite: They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. This may also include calls and text messages to my wireless telephone numbers. sunsetgrouplies@hotmail.com. There are several such practices to be aware of when youre looking to cancel Sunset Group timeshare. These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. Something else to remember is that anything that sounds unrealistic most likely is. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. #5. As we mentioned countless times before, escrow can be very beneficial. I'd rather just pay for the SUV rental and enjoy my vacation. We kept telling them that we had some place to go and were late and we needed to leave. I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group. I'll never agree to waste a full day of my vacation with these scammers again. If there is an Action Lawsuit going on some one please contact me thank you. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? 7. We hope this article has been helpful. OMG, this scammers need to be stopped. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." This is multiple scenarios with the same story. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. The second most common complaint is that Sunset Group uses high-pressure sales tactics. How To Cancel Royal Holiday Club Timeshare? In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. The Judge overseeing this case is EDWARD NICHOLAS. Has anyone asked for a review and gotten their contract cancelled? We should all boycott that country. We also suggest never working with an organization without first having everything recorded in an official agreement. They said it was tax deductible. This turned out to be a Big Mistake! How to Get Rid of Garza Blanca Timeshare ? The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. 1. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". I refused to proceed and insisted travel package detail. Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! The first was to continue with the upgrade - which we did not want. Thanks. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. Terrible company. My credit score got dinged by 150 pts slowly climbing back up. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. We are Americas #1 Timeshare Exit Resource. Well! Were eager to assist in any capacity we can. I asked for the details of multiple travel destinations package. 1. PRIVACY POLICY The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. Menu. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). then they wanted to combine 2 contracts in 2018 into one and sell us more perks. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. It does not say what "services" are. We had enjoyed going to the Sunset Royal in Cancun for many years. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. has a reference to a class action law suit filed in 2017 The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. Update: Did get my money back from the credit card company, was sent to a collection agency. My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. You may also end up having to pay hundreds or even thousands of dollars in fees. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. Please don't fall for anything that has Royal Elite's name on it. I am sure this will cause them to threaten a law suit and other tactics. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. We are in the same boat and now they are threating us to ruin our credit. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. www.sunsetscam.com Cancel a Hilton Grand Vacations Timeshare? One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. Sunset Riviera Maya One of the world's premier ecotourism destinations, Riviera Maya has 80 miles of pristine beaches, world-famous coral reefs and fascinating Mayan treasures. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Something is really off. Anita Rigoni of US. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. By continuing well assume youre on board with our privacy policy. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. Greetings from Earl in Fredericton Hello I was scammed too. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. They said that they needed some business write offs for their firm. 4. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. How to get rid of Avalon Vacation Club Timeshare? Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. Get Rid of Timeshare Inherited from Parents? politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose Our primary problems are: Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. I'm in the process of calling the BBB and seeing what they can do. We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. How to get rid of Starwood Timeshare Cancellation? I was directed to a lady at a counter where I could pay our cab fare there. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. This took several months to correct. I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. On the off chance that youre keen on finding a timeshare exit organization that wont scam you, read over our homepage. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Unfortunately we didnt realize we were being scammed until later. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. 5. This is another forum with more complaints about this company: These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. Same here would love to know how to resolve. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, ComplaintsBoard.com is a leading complaint resolution website on the Internet. If youre stuck in a Sunset Group timeshare contract, youre not alone. Any updates on this? . FBI are investigating on that matter for international crime. A. Update question - did they finally stop calling? Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. They refuse. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. The company is owned by RCI and has timeshares in some of the most desirable vacation destinations. If there is a lawsuit please let me know, I was a victim too. Please contact me if anyone is able to find a better way to deal with these criminals. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. I cannot even sell mine for $1. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. It has now been almost 5 months and I am losing faith they will ever pay me back. Same thing happened to us. If a hurricane destroys the building, there is no required repair or fix. the marina which is not even built yet was one of the best though. My husband and I were scammed also. Sue me [censored]es! 6. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. Now that my husband has passed away & I had a stroke, I cannot use & pay the fees! One common complaint against Sunset Group is that they make it very difficult to cancel your membership. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? But the contract actually lists only 7 months out of the year that we are allowed to use our "week". Promotoria Sunset Group Timeshare Owners Lawsuit Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. - sunsetsales@sunset.com.mx. Some things that can help you tell if a company is reputable and not trying to scam you are as follows: We only suggest companies that use escrow, so you dont have to pay them until theyve successfully helped you get out of your timeshare. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. Historical Court Records (more than 50 years old). At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. Youre not the only one wanting to ditch their Sunset Group timeshare. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. The lawyer says most of the time it just disappears after they ding your credit. Mar 30, 2006. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. Sunset Beach Group review: Scam. There are no reviews yet. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. You dont need to go through the process alone our company is here to help! UNAUTHORIZED ATTEMPT TO ACCESS OUR CREDIT CARD - 6/8/2010 documentation showed verification from our bank that Sunset tried not once BUT twice to access our Visa Card for $822 on May 17, 2010 & again on June 1, 2010 (which Sunset denied the first time I notified them regarding On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. Our team couldnt find any proof that Sunset Group offers an official exit program. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. Our original contract told us that we could use those or any other Sunset property at any time. Hi goaliemike, we are here in cancun, we were scammed. How To Get Out of a Diamond Resorts Timeshare? For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. We do alot of cruising and thought-Wow this is really a great deal. 2. Hire a Legitimate Timeshare Exit Company. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. There are other, more reputable companies out there that can help you cancel your timeshare contract. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. Always do your own due diligence and research any company youre considering doing business with. And you cannot trade your 'private residence' to go somewhere else if it is destroyed. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. Im praying one day there will be a law suit against them. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. The company I also know as The Sunset Group . Cancel Timeshare Mortgage and Maintenance Fee? On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. Ask to use the internet to download the real form from the IRS. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. Its very important to google the company and read reviews about them especially if you put out big money . Have you been able to get any resolution? www.sunsetscam.com While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Submit a complaint and get your issue resolved. YOUR PERSONAL INFORMATION IS SECURE. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. But they lied about everything. Not much else he can do he says. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. I asked to see the rules and they changed the subject. Be sure to document everything and consult an attorney if you have any questions along the way. Thanks. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. They tell you lies to make you buy their packages. I became suspicious these series of complaints of others. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. How to Cancel Royal Holiday Club Timeshare? We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Im Michelle. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. All information on this website should be used as educational material. Hopefully one day their tactics will end, I meant they are professional scammers. Take action now! Beware! We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. Please repost. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. Search. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. No such website! I am okay to take the 'hit' with collections, but did you make any more payments? The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. Responding to a Complaint or Petition. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). After this they charged our credit card and cashed a "check" payment for the same month's payment. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). However, you may still be able to get out of your contract by exercising your rights as a consumer. Not sure who to start legal proceedings through. Sunset Solutions Group consumer reviews, complaints, customer service. We decided to fight this through our credit card companies. I politely declined the offer. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check.
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