I will say that the class was a fun experience at a great location, and we all enjoyed the desserts we made together. If requested after enrollment and up to 130 days before departure, the fee is $195. Parents understand why CPS canceled the trips. However, I was never allowed to speak with management. Welcome to Chaotically Yours. Menu. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! When he asked for these items at the front desk, he was told that we should have called earlier to request them since they were all locked up in a cabinet by the time we arrived at the hotel. They have tarnished their reputation and people are not as comfortable traveling with them anymore. That's the advice of Laurie Guest, an author who specializes in travel and customer service. Theme: Newsup by Themeansar. I just hope the tour goes well. Now I've fought this as much as I could. Vrbo offered a refund after my husband lost his job. Did we mention it's free? Explain the situation and why you are requesting a full refund. I did purchase it actually! Call 800-590-1161 to enroll, EF Tours for Girls "You can accept a travel voucher with no penalties, or you can accept a refund minus $1,000 per person. EF Tours says the vouchers can be used until Sept. 30, 2022 for any of the company's tours and can be used by students, their immediate family members or other students or faculty members in the . Can I exchange my COVID-19 Future Travel Voucher for a Cash Refund Option? WBTV contacted EF Tours to find out why, in the middle of a global pandemic, they are refusing to give a full $3,300 refund. I will not let this go if need be I will take them to court and sue there asses. The first thing to keep in mind is that there are alcohol restrictions with these tours. New comments cannot be posted and votes cannot be cast. Focus on maintaining . For example, on our first full day of the trip, we visited the Tower of London. Would I go on another EF Tour? Global Travel Protection plans | Coverage & flexibility | EF Tours Help Center: Payments & policies EF's industry-leading safety & coverage programs When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. She and her husband, Jerard, had to pay $437 for new tickets. Information about our flights was not available until about a month before our departure, and information about our hotels was not available until we were about three weeks out from leaving. The biggest problem I saw with safety was when our Tour Guide would take off walking at a breakneck speed, frequently leaving half our group stuck at crosswalks or a few turns behind. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. Despite these frustrations, the itinerary did take us to some fantastic places and we had some absolutely unforgettable experiences. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. I checked our beds for bedbugs and thankfully did not find any. Our tour consisted of 26 travelers from our high school: three teachers, seven adults and 16 students. Although she sent Expedia all of her receipts, the online travel agency refused to refund the unused leg or the new ticket she had to buy. We were assured that the stop there would only last 30 minutes, but it ended up taking three times that, leaving us only an hour and a half to visit the Louvre before we had to be back on the bus to catch a flight to Italy. They could fully refund if you find someone to take your spot and let them know, Yeah I'll have to talk to the leader of it and see if she knows anyone, but it isn't likely. Vouchers are not redeemable for their full cash equivalent. Here's how we make world travel easy. They should be ashamed of themselves. Upon arrival in my room, I found it to be extremely dirty. The purpose of this article is to provide a step-by-step guide on how to get a full refund from EF Tours. What EF products can a COVID-19 Future Travel Voucher be applied to? They were both located about an hour outside of the city center, but that wasnt too much of a problem. While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. COVID-19 Future Travel Voucher Anyone was allowed to sign up for the trip. Tune Up Kit Oil Air Filter Kit for John Deere L130 G100 G110 SABRE 2554. She usually did a count to make sure everyone was there when we were ready to leave, but she did leave people behind at least twice during our trip and have to go back and get them. We found that participants can sign up just about any time before the trip departs. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. They make go in circles and have excuse after excuse. Im thrilled to share all my ideas with you and hope you like what you find here in my little home on the internet. A COVID-19 Future Travel Voucher can be exchanged at any point prior to its stated expiration date for a cash refund option based on the original scheduled departure date of the tour program. how to get a full refund from ef tours Overall, breakfasts were adequate throughout the trip. IS this the only forum about this place? The company is known for its strict refund policies and lack of customer service. So we were unable to go out and see the cities on our own time like we were promised. There were a total of 40 people on our tour. A freaky feel to it. Toll-free 1-877-974-7462 ext. We would be spending time in three different countries, seeing some of the most beautiful and historic cities in Europe. Before our tour, the group leaded made sure every person who showed an interest in going on the trip got the glossy, full color brochure that outlined our itinerary and told us what to expect on the tour. These usually include some special activity or visit to an additional landmark. Did they create a good experience for students who havent done a lot of international traveling? Before we get into that, it must be said that EF Tours operate fully independently of the local school district, and are not endorsed or supported by them whatsoever. This significantly hindered what we were able to see at our destinations, and made the whole tour seemed very rushed every day. However, we understand the existing account on file may be inactive, or that you may prefer a check to be sent to you by mail instead. Do you have any questions about EF Tours that I didnt answer? Have had 2 separate travel experiences with EF. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. What can we do with this company? EF Tours uses a wide range of airlines, and travelers do not get to indicate a preference. Your email address will not be published. Things took a turn for the worse on our last night of the tour, when we stayed at Hotel La Pergola in Rome. EF books all travelers in economy class seats for all transportation methods. EF Educational Tours Trips are usually initially introduced about two years before the travel date so that participants can make smaller monthly payments to cover the cost of the trip. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. It was necessary for a family member to go to Costa Rica. They book all accommodations and attraction admissions for tour participants. About Ultimate Break tours Meals, transportation, Tour Directors, pace, customization, and who you'll be traveling with. While we were aware of this upfront before the tour, it really did feel like they didnt allow enough time in any location to really see the cities we were in. No one wanted to be the person that made us late. They also promise to have the lowest price on the market for this type of travel. But the worst experience in this hotel went to a dad on our trip, whos single room contained only a sofa. While these options are available, the bread and butter of the company is the basic high school student tour which is what we took. We've got you covered. We also had the unfortunate luck of awful traffic. There are mice in my vacation rental! So, no refund. I always like to start my reviews by reminding you that I was not compensated in any way to write this post. Some days our tour guide would set up a lunch option for us, having arranged a preset menu and price with a local restaurant. We didnt go to Westminster Abbey or St. Pauls Cathedral while we were in London, and there were too many things to count in Paris that we didnt even glimpse. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! The Versailles excursion seemed overpriced as well. Read 131 . It was quite nice not to have to worry about any of that. If your original tour needed to be postponed but you have not yet been notified of your Group Leader's decision or been issued a voucher, you may request a voucher or choose the available refund option by calling our Traveler Support Team at 800-665-5364. If you need help with any problem,please contact us through this form. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . Im extremely glad we made those decisions. When we did get on the city bus, she told us we had to pay our own fares (the tour was to include ALL transportation), but then told us to NOT pay the fare, as we would never get caught, and even if we did, the fine would only $20. Your Group Leader may choose from the following options: Work with EF to modify your group's current tour itinerary and dates, or find a new tour and apply all money paid to the new tour. Consumers who booked domestic trips through the EF Explore America tours program should call 888-333-9756 to request a refund. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. Which btw the ticket was $100!!! Saturday 25 March - London, The O2. throttle thumb display electric . We got to listen to an orchestra perform in Piazza della Signoria in Florence. Experts advise people to frequently wash their hands in warm, soapy water for at least 20 seconds and to avoid touching their face. There were no linens or towels available to him whatsoever. The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. EF is keeping $565 dollars needed to cover their overhead and costs to hotels and airlines but students could reschedule. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. For example, airlines love to send you vouchers, but that funny money expires after a year. EF will book with whatever airline has space available for the lowest price for the group. We were able to marvel at the unparalleled artwork inside St. Peters Basilica in the Vatican. The tour guide was a London college student who had traveled little, not having been to many of our tour destinations. By skipping the London Eye, we were able to have a bit more time to explore and plenty of time to enjoy our pub dinner that we mentioned earlier since the London Eye excursion was timed to happen right before dinner. The local tour guides who showed us the sights of each city were the most informative folks on this trip, with extensive knowledge of the history and culture at each stop, but we were forced to use amplifying devices called Whispers in order to hear the guides. Well, lucky for you we took a 12 day visit to Europe with EF Tours, and have all the details to decide if taking an international trip with this company is right for you or your teenager. Can I get a refund for my Marriott Vacation Club Points? Did you purchase trip insurance? Finally, make sure youre dealing with the right company. The company may refer your case to its legal department, where it could linger for weeks or months. Once you get the notification for your EF ATM adjustment you should have access to the full amount of funds you deposited. Students and parents can then sign up directly through the EF Tours website, and submit all payments directly to the company. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. Each meal came with water, but we were allowed to order additional drinks at our own expense if we choose to do so. Has anybody seen anyone of color working in their offices? My daughter wanted to go with members of her class on this great trip with EF tours. For travelers who had booked their program by redeeming a previously issued COVID-19 Future Travel Voucher, the cash refund option available will be based on the originally issued voucher terms (e.g., travelers who received a COVID-19 Future Travel Voucher for a tour originally scheduled to depart between March 1, 2020 and May 14, 2020 may exchange their voucher for all monies paid, less $565). You can definitely have a positive experience on the trip. There also seemed to be major sites in some of these cities that were not ever even an option to visit or see, due to our limited time in each city. The teacher wouldnt return my phone call, or emails. This may or may not be true or all groups that are traveling with EF. What we didnt expect was the significant amount of wasted time and changes to our itinerary that happened on our tour. The front desk did not seem to care and we were told no one was available to come clean the bathrooms. My first year to Europe with a group was through EF Tours. Our dates were finally confirmed about two months before our departure. We paid an extra $85 USD above and beyond the base tour price to experience it. If you want any other info or even wanted to pass my company on to your leaders shoot me a message! In London, the excursion was a visit to the London Eye, a giant ferris wheel type ride that gives riders a birds eye view of the city. The front desk attendant seemed more than annoyed anytime someone from our group would approach them, and insisted that we all leave our keys at the front desk when leaving the hotel for dinner that night. Had it been a different group of personalities, Im not sure how it would have gone.
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