Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. Opens a new window, I made the change as well and will monitor. I'm excited to be here, and hope to be able to contribute. I would recommend double-checking the IP address you entered since after you click apply, theres no going back. examples of how to use the API. Rebooting the AP to temporarily resolve the issue would seem to eliminate interference interference would still be there after the reboot. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. Copy the link and send it to your mobile device for example. Tried your procedure without success. I have all the units running off PoE injectors (which I'll have a look at today, didn't think about that, thank you..) No VLANS required for this installation. Save my name, email, and website in this browser for the next time I comment. Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 Like Jeff I have spent days trying to get this setup with unifi switches and AP and a pfSense firewall. Press J to jump to the feed. I am a bot, and this action was performed automatically. Tells the controller to create a backup archive and downloads it to a file. Apologies for the late response. Just for the case that something goes really wrong. Press question mark to learn the rest of the keyboard shortcuts. Authorize a guest based on his MAC address. There are two ways to revoke access to the teleport app. Network / Settings / WiFi / Advanced / 802.11 Rate and Beacon Controls / Override DTIM Period. That would do it. This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. and was challenged. I'm in 6.0.28 with client history retention data set to infinite. This happens all the time, what happens is the disconnection of the AP and the controller. Nothing changed in the network and this just happened suddenly. USG 3P not showing on devices. And out of the box, Unifi gear is preconfigured to resolve the FQDN "unifi" to provision to the controller, hence the DNS record? If nothing happens, download Xcode and try again. Can a new 2.4 client join the WiFi while the problem is occurring? Some devices handle this fine and reconnect quickly, while others often don't. Error: Network error: Unexpected token G in JSON at position 0. In the meantime I read something about the role of IPv6 in this matter. All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Unblock Client - New Unifi UI (6.1+) Missing Remote 2.17K subscribers Subscribe 6.3K views 1 year ago I've been meaning to make this quick how-to for quite a while, and finally got around to. In this case, the IP address of my UniFi controller is 10.0.0.5. Failure by design? controller However, while Read More, If you're like me, you want to make sure that your environment is as optimized as possible. But now, I`ve got another problem. Please let someone have an awnser. The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. I've followed the Ubiquiti troubleshooting guidelines in this document: https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten and disabled all the advanced features (Band steering, Minimum RSSI, Connection monitor, Auto-optimize network, High performance devices, AirTime Fairness) but that didn't help. There isn't any pattern to discern, and it seems to happen several times per hour. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! Even if you are not having this issue, I would recommend applying this fix to prevent this from happening in the future, especially if you are remotely managing the network. Your support helps running this website and I genuinely appreciate it. Great, worked as described in Android as well! A simple tester might not give you all the information you need or might give a false positive for a cable being good. After this step, hopefully all goes well. Thanks for posting on r/Ubiquiti! I am having a weird issue where all 2.4 GHz Clients 604800 seconds since the day a bought them, UDMPRO beta 1.9.0-12 - previous betas had same issue. The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. networking Posted by B0NK3RS on Jan 21st, 2019 at 11:26 PM. My devices have stayed connected to the controller for several days and are working great. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! I really regret, I've changed my network setup to Ubiquity. I would first try to remove the PoE injectors and connect the AP's to a PoE switch. This really is an interesting issue. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. You need to hear this. But unfortunately it seems to be restricted to mobile devices with a WLAN connection, so when there are no nearby WLANs Im out of luck. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Tells the controller to create a backup archive that can be downloaded with download_backup() and In some instances you may need to connect a 5G to a 2G network for range. On every new device there is the address "http://unifi:8080/inform" preconfigured. On version 6.5.55 the setting is at settings > system > application configuration, Worked for me. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. Yeah, I don't see the UAP-AC-Pro listed as EOL either. UniFi controller says devices are disconnected but wifi works We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. And what are the pros and cons vs cloud based. I tried but WiFiman/Teleport does not deliver a working connection without a WiFi connection. After you have made the VPN connection you can access all your home network devices just like when you are connected to your wireless network at home. Dear admin Clients: View all connected wired and wireless clients, and adjust settings for them. I have a system with me which has dual boot os installed. Time to move to enterprise class gear? Many notes in the SR in the past week with it. This is what I have done: Turned off all but one AP. To continue this discussion, please ask a new question. This website uses cookies to improve your experience. Privacy Policy. Does it even see the SSID? Not all UniFi OS Consoles are supported, only the following models can run Teleport: You will also need to run the latest UniFi OS Console firmware, 1.12.0, or later for the Dream Machine and Dream Machine Pro. I have this same issue. Take the same parameters as above, In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane. Having the same problem on my NanoHD. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. I have a few of the subnets on different VLANs routable. Teleport was originally released in 2018 for the AmpliFi product line of Ubiquiti. events? I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. What are some of the best ones? I just purchased two Ubiquiti UniFi US-8 Gigabit Switches to, We all love speed, whether it's our internet connection or our home network. This was my mistake. Hello! I was also wondering how to make adoption/discovery much smoother, and this article seems to be the answer. Clients regularly disconnecting from Unifi network Hoping someone has a suggestion on how to fix this or at least troubleshoot it. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Constant disconnects on all devices in the house. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Are you sure you want to create this branch? This topic has been locked by an administrator and is no longer open for commenting. In my case I'm using a Sophos UTM firewall and UniFi switches, but the setup will probably vary from person to person. I hate spam to, so you can unsubscribe at any time. Thanks everyone. Never had problems before? These channels are only recommended in areas that do not encounter these external radar events. A tag already exists with the provided branch name. At exactly 20 minute intervals my wireless clients disconnect from any of my two UAP AP Lite, then immediately reconnect. I decided to let MS install the 22H2 build. Now I am not able to reach it anymore and the only way to get it back running seems to be a hardreset and some experimentation. We're you updating the cloud key? Roughly how many 2.4 clients are connected at the same time? All subnets? (that is what we did - never looked back). If nothing happens, download GitHub Desktop and try again. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. Ill show you how to fix UniFi devices disconnecting. So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. Every 20 minutes on the dot is a bit of smoking gun for an ARP cache timeout if your router is pfsense. nonexistant client) will go unreported. The dictionary contains the port_idx, portconf_id, poe_mode, & name. Most recent firmware is causing issues for quite a few APs especially in the 2.4 band. Furthermore this way, I also don't need static dns entries or DHCP 43. When you choose to change the default management VLAN, typically you need to maintain a network/subnet on untagged VLAN1. Unfortunately, I can not say this is consistent yet as to when they started yesterday they were already experiencing the issue. So my questions is, why do you then still need vlan1 as well as routing on your firewall between VLAN1 and VLAN2 (or whatever your management vlan is)? I have been on the support sites and have systematically made If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! You signed in with another tab or window. Make the native VLAN rotuable was the key. Unauthorize a guest based on his MAC address. It performs the DNS lookup of unifi, provisions and then changes to the appropriate VLAN for management." I hate using PoE injectors because I once had issues with two of my PtP system used all PoE Injectors. You need to hear this. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. Please contact the moderators of this subreddit if you have any questions or concerns. You can also subscribe without commenting. See disconnected clients in Unifi Controller Good afternoon to all! Especially not as clear with the Controller GUI refresh. Also when you say " the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. Are the 2.4 radios still visible while the problem is occurring? I was nearly in despair to get a switch back running, after resetting. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Learn more. Hi Team, However, the issue seem to affect all of the units onsite, including these two. Devices: View your UDM and any other UniFi devices you have joined to it: Access Points, Switches, etc. My Domain controllers actually handle DNS and DHCP for my network. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. Then I wanted to update all other exisiting Unifi-Devices in my network (3 Switches, 2 APs). I bow to your all knowing wisdom and knowledge. My APs are Ubiqiti, my router is pfsense and my switches are Cisco. Create voucher for guests. If it was a failed upgrade, you should be able to reset it and restore a backup to get it to the state it was in prior. Sorry, but it's a little tricky with a how-to on this specific topic. If youve done this wrong, you may notice that original provisioning works, then the AP or switch disappear and go offline after the management VLAN change on the device. But I do find it disturbing to see other AC products on the list. Also seeing my APs get a (AP) is having trouble obtaining an IP). For now, thank you very, very much so far! Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. If this didnt work, I think your only option would be to factory reset the AP and re-adopt it to the controller. LazyAdmin.nl is compensated for referring traffic and business to these companies at no expense to you. Disabled Storm Control and Auto DoS. Update: Somebody on the the sub suggested turning on proxy arp for the APs. Did it happen suddenly or over a period of time? Has anything else in the network changed before the issues started to occur? Wouldnt it be possible to use this Teleport VPN through a GSM connection? If you're not running band steering then connect the devices that are capable up to 5G and forget the 2G as needed. Any suggestions on how to fix this or better troubleshoot the situation? They help us to know which pages are the most and least popular and see how visitors move around the site. Is there a way i can do that please help. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. For example on a few of the Android devices, the devices get stuck in a 'Obtaining IP address / connecting to network' loop. Use Git or checkout with SVN using the web URL. Pretty soon I'll have only one AP, no features and only one client in an effort to narrow things down to a solution. I realized I messed up when I went to rejoin the domain Thanks. Press J to jump to the feed. I always try to make my reviews, articles and how-to's, unbiased, complete and based on my own expierence. After signing in, navigate to Settings > Controller. Since the unit is being powered by PoE, was it gracefully shutdown before the switch restarted (and possibly restarted the cloud key)? Adoption is the process of connecting a device to the UniFi application that will manage it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I thought that is where the new device expect the unifi controller. Separate out 2.4 from 5G band wise with SSID. Press question mark to learn the rest of the keyboard shortcuts. IT, Office365, Smart Home, PowerShell and Blogging Tips. I just chose DNS because it's easy and my Sophos UTM has a built in DNS server that I use for subnets/VLANs that I don't want or have servers on. If the invitation has not been accepted yet, then you can Revoke the invitation from the Teleport settings screen. Just to say thanks again Stephen. Otherwise everybody, who's connecting a Cloud Key this way, will ran into that problem. I have the same, wireless and wired, disconnects without any patters, sometime every 5 min, then every 30 min. mdns Also, check firmware release notes for your version and see if future release notes mention fixing connection issues. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Same boat, all of my Ubiquiti stuff is going up for sale soon, not worth the aggravation. Im facing exactly the same problem with GSM. This is a strange one that I believe has been happening for the past two weeks. I have a Samsung TV disconnects random times for 6 minutes then reconnects. Other than that, check cabling if it is exposed and test the runs with a cable certification tester. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. Thanks for reaching out. Try again. And what are the pros and cons vs cloud based? I'm going to work through these suggestions and hopefully see some nice results. IT Hardware, Licensing, and Solution Design, https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Device-Adoption-Methods-for-Remote-UniFi-Controllers, Going 10Gig with the Ubiquiti UniFi US-16-XG Switch Review, vCenter OVF Import and Datastore File Access Issues, HPE Simplivity Upgrade Manager Access Denied, Incorrect Credentials, VMware vSAN All VMs inaccessible after graceful cluster shutdown restart, Memory Deduplication on ESXi with Transparent Page Sharing, How to force Windows 11 22H2 Feature Update, Digitally Accurate Inc. - Calgary IT Services, Solutions, and Managed Services. I'm in 6.0.28 with client history retention data set to infinite. When the invitation is already accepted, you will need to go to Client Devices in the network app and revoke the access. Not reachable means the webinterface. yes, I've got WiFi AI still turned on, but it only scans once a day? I recently noticed that my NVIDIA A2 vGPU was reporting the vGPU PCIe Read More. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I could set up a static dns entry in Sophos like "unifi.local" which does resolve fine. It may be difficult and confusing, but once you figure out it becomes super easy to setup. Minimum RSSI Minimum RSSI sets a signal strength threshold for each individual AP. I currently have to SSH to inform adoption, not practical given amount of kit I need to deploy. Select the Manage tab and click Unmanage to expand the section. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. This way it can provide routing and I can enforce strict firewall controls. When you attach a new device, and the networks are routable, the unifi switch or AP will connect, allow provisioning, and when you move it it to your destination VLAN should continue to be available. However while testing several provisioning scenarios I figured out the following: I put my unifi switch as well as the unifi controller in VLAN2 which is my management network. Are you using a cloud key or software controller? I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. It's been going on since I got the UDMP last month. Im the same for wireless clients, teams calls would freeze every 20 minutes on the dot. All we need to do is enable the feature in the UniFi Network app. None of the switches are faulty and the Wireless connection is slow as can be.Have any of you experienced something similar, and how did you resolve it?PS: Only strange thing I have noticed so far, is that two of the units onsite are not able to complete their firmware updates. The vendor even had a hotfix for it. We've uninstalled drivers, completely deleted them. Unifi UAP and USW disconnected and the fix that we applied that will save you the hours that we had lost. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Although this is logical, sometimes you can't see the forest for the trees. I would need to justify why all the equipment have to replaced here though.. What are the Pro's and Con's of using your hardware compared to what we have at the moment? I get regular disconnection notices when Comcast restart their equipment usually at 2am. maybe I misunderstood the concept of provisioning with unifi. Return a list of user groups with its rate limiting settings. What are your band widths (2g i.e. This can be for a number of reasons such as reducing the security vulnerability footprint, customizing for specific customers or environments, or we just like to change it from the default VLAN. You can find all the different adoption methods available here: https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Device-Adoption-Methods-for-Remote-UniFi-Controllers. Do you have vlans? Thanks. I realized I messed up when I went to rejoin the domain If troubleshooting fails and you can't get it working by doing the usual (restarting it), then I'd recommend restoring your last backup after a reset. Essentially you just need to make all subnets routable, firewall the routing between subnets to only allow communication to the UniFi controller, and set it all up. All 5GHz clients remain connected with no issues on the same AP's. What are some of the best ones? I've been troubleshooting with Ubiquiti support literally for months with no success. Still have functioning wifi on an AP I cant manage. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. I love Ubiquiti hardware too and luckily haven't had too many issues. Once I turned it off and restarted everything it was good and back to normal. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. They help us to know which pages are the most and least popular and see how visitors move around the site. Unifi disconnecting clients every 20 minutes Update: Somebody on the the sub suggested turning on proxy arp for the APs. This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it.