No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (Cleaning and inspections are not available at kay.com.). They are the WORST company to deal with for a refund. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Contact us by mail or phone. min-height: auto!important; Ordered online and I received my order and everything was absolutely fine. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Do you offer any warranties on your merchandise? Totally understandable. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Customer Service Number: 1-800-527-8029. I will pay a private jeweler to fix the earrings. Jillian K. said "I bought a diamond earring to replace one that was lost. I am currently experiencing the same issue! What address can I use? Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Will I have to pay shipping charges if I request in-store pick up? An expert can help you narrow down options and find the perfect jewelry. What is KAY Outlet's return and refund policy? I returned the earrings to the store on 2/26. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Unsubscribe at any time. Kay Jewelers should not pressure and make their customers feel uncomfortable. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. links within this website. Please do NOT purchase a wedding ring or any JEWELRY from this company. How do I know I can trust these reviews about Kay Jewelers? Style finder: Learn More. I wear the chain everyday and wash in it. First of all, check the store website. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . What do I need to bring with me to the store to pick up my order? Certain metals such as tungsten and titanium cannot be sized. The price I paid in 2003. Removed the interest and allow us to pay the final payment of $185.00. Top of the Page. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Doesnt seem like much but its a $600.00 difference. Suggest avoid at all cost. I took my jewelry in for inspection and found that the ring was broke. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. If you visit the Spring field Mall location, Faviba will take good care of you. } Text (855) 221 - 6255. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. color: #515666; Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . If you continue E-mail us at Kay credit customer service or call 1-800-877-3616. I want to speak to a DISTRICT MANAGER. Credit & Financing. Then I could buy the warranty after the repair for a few more hundred dollars. We were told the possibility of recovery was highly unlikely. I went to pick up and the associate could not find my ring- what a mess? MORE+, Buy now! Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Order number: [protected] Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The size was incorrect! Sorry I didn't listen to my friends. She lives out of state so I ordered online in her name and shipped it to her. background: #515666; Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. This situation became the most unprofessional experience of our lives! Kay Jewelers does not sell conflict diamonds. You will know exactly when it will be delivered. Yes, special order items are able to be returned. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Desired outcome: He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Presently, Kay jewelers is in breach of two contracts that I have with them. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. "Kay jewelers online service is hot garbage, worst trash ever. color: #515666; Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Privacy Policy. when you purchase a product that is clicked through one of the outbound I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Top of the Page, What determines the price of a diamond? If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. you can get $200 off some orders from KAY Jewelers. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. I then went to put it on and the chain snapped immediately. The very next day its 30% off and this store will not give me the additional 5%. Top of the Page, What do I need to bring with me to the store to pick up my order? Connie called me and said she was working something out. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. They have been horrible to deal with for a refund. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Immediately receive the case number. I wish they could be bottled and distributed for anyone doing their job everywhere. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Get questions answered and resume your conversations easily! Budapest. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. We tell them why were there, and they start looking up our account. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Don't worry, the conditions for using this coupon are very broad. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Useful. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Don't hesitate to place an order now. Top of the Page, How long do I have to pick up my merchandise? Learn More. Can I have someone other than me pick up my order? We let the people know we were just taking a look around, we were not looking for anything specific. You're in the right place! The package was never opened by anyone and came back only a couple days after being shipped. Customer Service Technical Support. The diamond in my ring fell out on May 7. Please note that all salary figures . Always a pleasure to go in. I came by with my boyfriend to just look around. Initial Kay Jewelers complaints should be directed to their team directly. color: #515666; *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I have never bought any real gold that would break the way these pieces continue to break. This company is a SCAM with jewelry. } Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. I am beyond frustrated with the service department at Kay Jewelers. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Your Jewelry Consultant is ready to talk! How will I know when my order is ready for pick up at my KAY Jewelers store? Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. ComplaintsBoard.com is a leading complaint resolution website on the Internet. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Really on a Sunday? We aim to provide readers with the most up-to-date information available about today's consumer products and services. I am pleased with Kay Jeweler. What is the customer service policy at kay.com? Unfortunately, there are quite a few good reviews about the company's support service. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Lease Purchase ProgramLearn MoreApply Now I had read all the reviews after purchasing, and got really worried. Purchased a Diamond ring 6 months ago & the center Diamond fell out. On May 27, 2022 Picked up ring from Kay. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. I also went to the doctor to ask about and probably have to go back since its getting bigger! This complaint was posted by a verified customer. 2023 ForLocations.com All rights reserved. VC01 (fr) Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Color gemstone jewelry is not eligible for trade-in. No, one in the store informed us of a promotion for 18months. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Contact our Customer Care Team Today. I contacted a representative, Katley M, and stated I wanted to cancel. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. (Engraving is not available on Kayoutlet.com.). They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. That ring is worth 3x that amount now, and $600 for it is unacceptable. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Customer care will lie about resolving the issue. That was not going to fly. It was three rings together. When I brought it in, they said it would be $450 to repair. Let me trade up without spending $450 first. Thank you Connie so much. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. I customized a wedding band for my fianc and it was a mess. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Our content is intended to be used for general information purposes only. I also have a contract that states you will replace any damaged or missing diamond. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . read more. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. The opportunity to save $25 OFF is not common. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Have you taken the Kay Jewelers customer satisfaction survey yet? I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Always look forward to see the jewelry. color: #515666; They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. I've already spoken to the store manager, I do not want to speak to him again. I called customer care and no one called back. White gold is pure gold that is mixed with alloys to give it a white How can they make sign that and dont release my ring? Fun delivery. They are a disgusting corporation!! #freethebear" Box 659728. Top of the Page, Can I return a special ordered item? I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Do not buy from them. Strength in coaching and producing an environment where customer service and surpassing standards is at the . .main-header .primary-navigation ul li.nav-link.active { She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I purchased 3/4 diamond studded earrings. .left-navigation .nav-link a:hover, The trade-in value is the original purchase price, excluding charges such as tax and shipping. Well, then I asked to look for a replacement that is the same as the one got lost. Our customer service begins with the sale and never ends. I asked to return them and Share your photos and videos with others to prove the truth of your words. The sale associated was so patient and polite and very helpful. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Both share the same physical, chemical and visual properties. I just LOVE MY NEW BEAUTIFUL NEW RING. The diamond came out four days later! Color gemstone jewelry is not eligible for trade-in. You must bring a valid photo ID (such as a driver's license). Saturday: 10 AM 10 PM ET. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. When will my credit card be charged for my in-store pick up? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. We received a bill charging us all of the incurred interest. He gave me 1000% great customer service!!! This is where the fun begins! Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. This will surely increase the credibility of your complaint. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Your Jewelry Consultant is ready to talk! Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. We encountered an issue signing you up. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Even though it didn't ship yet I was told they cannot change the city state and zip code. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Submit a complaint and get your issue resolved. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You can easily find current promotions and discounts on the homepage for you to use. I was told it could take up to 72 hours to hear back from a supervisor. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. No need to wait for every minute to receive phone call from delivery partner. Pinterest (Visited 147 times, 1 visits today) You may also like. Cancelled order and full refund because it was within a half hour of purchase. Cancelled order and full refund because it was within a half hour of purchase. Associate then call the manager and was able to find when I was about to leave the store. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Mon. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. You can find contact details for Kay Jewelers above.