The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. She's fortunate to work from home, and makes about $32/hr w/ no degree. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. In addition to this podcast, I also subscribe to a couple of industry blogs. Unfortunately, the sales have shut down. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Behavioral 3. What does it mean after your phone interview. Consider sharing how patients react to the way you communicate. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? I also dislike when the morale of the lab is low. Truth is always key, so I will be honest and clear when communicating the news. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. This question is a little tricky because it's unclear. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. ", "I am an avid fan of Google alerts! This is a personal and caring approach. The status says no longer consider for the position. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. I would need to be trained in the new procedures. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Maybe you are a pen and paper person. Contact us here. In my current position, I am not the most persuasive person on our team, but I am highly creative. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. The patient, staying because of back surgery, was unable to hit the call button. ", "I believe in volunteering in the community where you live. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . That question can start up a great conversation, and you may learn a thing or two as well. But I don't want you to be surprised by the information. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. First, I work in a system, and I respect that. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. These go above and beyond what it means to provide compassionate care. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. What resources do you prefer to stay on top of industry trends and changes? When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Submit as soon as possible so that you will have more time to gather the required supplemental documents. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. My youngest daughter is involved in volunteering. ", "Delivering bad news to a patient is very difficult. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. One for the clinic, one for me, and one for the patient. If I were to be offered this position, I would look forward to bringing these services to this area as well. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. ", "I would describe myself as a hard worker. Last, I adapt to the individual. I have enrolled myself in an evening/weekend workshop for the next six weeks. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "I am happy to hear that Kaiser Permanente values long-term relationships. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. At Kaiser Permanente, integrity is held in the highest regard. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. It's best that the person knows the reasons why so that they can learn from the experience. The program was a success, and upper management chose to keep it implemented for another six months. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Than they call you for a second interview. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I get along well with others and work well as a team.". Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. By initiating an open conversation with this person, we were able to uncover his need. Deadline: October 5, 2022. But her prescription was on troubleshoot, and no one order it. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Do you consider yourself a compassionate person? I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. Health benefits. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. We will re-assess in December, but it seems to be working very well. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. My ideal environment is organized, collaborative, positive, energetic, and encouraging. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Perhaps you use a particular app or software. I love my job. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. There are no other roles for that position". There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". A career in healthcare can be emotional at times; however, I choose to focus on the positives. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". List several ways that you receive your industry knowledge and stay on top of trends. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. I carry around a notebook and write down important facts if I think there is a chance I will forget them. This shows the interviewer that you've done your research and aren't answering vaguely. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Your work history sounds strong, and it seems as though you are very loyal to your work. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Perhaps you have a keen eye for detail. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. I cannot take on every step of a project all of the time. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? I fully understand that there is an art to being properly organized when it comes to the availability of supplies. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I understand and agree that Kaiser Permanente may verify any and all information that I provide. I can see how it would be stressful when you care for your patients' success so much! Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I greatly value diversity. My approach is to be empathetic, soft-spoken, and truthful. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). "A bit about me - I love to travel, read, and conduct research. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Ben Richardson, a principal in McKinsey's London office, conducted the . I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Sign In. "I have experience in ordering medical supplies and maintaining inventory. Would it ensure efficient workflows or more timely responses to other departments? Discuss the reasons why will you be great at this job. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. "Early in my career, I was working a night shift with minimal staffing on our unit. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Also, avoid telling the interviewer that you get along with everyone all the time. Human beings all grow up in different manners and under different philosophies. Your problem-solving approach is fantastic! I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. But this is usually just for transitions. I like to manage my time to finish my projects on time. It sounds as though you are highly organized and methodical in your work. I really like this answer! You've done well by answering diplomatically. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I manage this by focusing my energy on productive activities that are good for my work. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. These are exactly the steps that an interviewer would be looking for. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Very good answer! I'm a good listener, and my coworkers and patients like that about me. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. It has kaiser questions . Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. "Every day at work, I remind myself that everyone I come across has their struggles. Reiterate to your interviewer that you are aware of the stressors that come with this role. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". While I've listed several general options here, you don't have to stick to standard role divisions (i.e. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. This accuracy ensures that patient care transitions from one caregiver to the next. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. We had in services to help us prepare. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. It is not the ideal situation, but I have always adjusted for the good of the team. ", "I dislike when there's work politics. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. There is a balance between allowing normal emotion and allowing it to impact your work. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. It sounds like you handled this matter with utmost urgency and great customer care. ", "No problem. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. ", "This is a great question. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. My approach is to tune out the negativity and try to figure out why the personality is difficult. ", "Outside of my career, my priorities in life are my family and being outdoors. I like to get to know people and ask them questions about themselves. Second, I want to be the best at what I do. Explore. It sounds as though you have exceptional patient service skills! ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.".