Why pickup your mail in person, when you can get it on your phone? To track your package online, follow these instructions: Visit the official USPS website. Be sure to ship to the address listed in checkout. At the same time, with more and more packages being sent on a regular basis (millions of packages moving through the USPS infrastructure alone on a daily basis) its not a stretch to imagine that you might get this update from your tracking information sooner rather than later. It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. Everything you need to know about buying from international sellers and the benefits of eBay International Shipping and theGlobal Shipping Program. When communicating with the buyer, do your best to be polite and professional in your responses, even when theyre upset or angry. Published December 8, 2020. Of course, your local post office employees can also be considered agents that are able to accept packages on your behalf as well. In any case, there should be a geolocation tag at the point the scan was made. Additionally, it may be a good idea to contact the person or company that shipped the package to you. USPS has GPS scanners that can pinpoint the exact location where the scan occurred, and where they claim the package was delivered. If a USPS driver attempts to make a delivery, but youre not present to receive the package, they will ask someone to take the package on your behalfusually an authorized person or a family member. var m3_u = (location.protocol=='https:'? Find out when you can expect your item to arrive, and get information on free shipping. I would try to contact her post office myself and ask about the status. Get mail from all your homes and business(es) or both in the same app. almost forgot to mention that, I don't live in USA and I use PO box for shipping. USPS stated the shipping label on my order was Indianapolis Indiana. Consider adding insurance so that youre covered if the item is lost in transit. I just lost my money. For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. Don't love it? Unfortunately, USPS does not check the identities of the people they hand the package off to, and this information will not be available on the tracking page. An agent may include a family member, neighbor, friend, or work colleague. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana. You have up to 21 business days from when you opened the original request. Secondly, delivered to agent for final delivery isnt typically used for other members of your household, such as other family members. ", he Lord it showed up here today. You won't be able to re-open the request or case once it's closed. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter + Power Cable | Computers/Tablets & Networking, Laptop & Desktop Accessories, Laptop Power Adapters/Chargers | eBay! If the orders total cost (total of item(s), shipping and tax) is high (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), signature confirmation is required. To learn how to reach an actual person at USPS rather than being stuck on their automated support line, click here! ago 3 HeadPineapple7491 14 days ago Thanks This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. Previously it worked flawlessly. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Trademarks are only used for nominative fair use and are property of their owners. A private community forum / support group. I'm an overseas customer and sometimes buy goods from eBay using a forwarder service.Recently, I had a very frustrating experience: my package didn't reach the warehouse. The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. '&charset='+document.charset : (document.characterSet ? This subreddit is not affiliated with or endorsed by the United States Postal Service. The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. I recently sold a pair of shoes and shipped it via USPS priority, to a confirmed address and eligible for seller protection. Why bother filling out confusing forms and waiting in lines for hours when you can have DoNotPay do the job for you? The good news about having the USPS in specific and over your package to people that may or may not be authorized agents is that it happens so very rarely. And, I would NOT refund yet. I think this information will be useful to you: https://www.uspstrackingfun.com/usps-delivered-to-agent/, Thank you,it became a little clearer to me how it works. ACCEPTED ACCEPTANCE AT DESTINATION: The item arrived at the destination USPS processing facility or Post Office 12-17-2014 06:26 AM. Essentially, it allows you to do things such as: If you receive a lot of packages from USPS, its certainly worth signing up for and can help prevent packages from being delivered to an agent in the future, when possible. At the end of the day, though, anyone that is authorized to receive packages on your behalf are considered your agent. Regardless of who the package was delivered to or why the delivered to agent message was used, the important question is this when will your package actually arrive? Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Access mail & packages online 24/7. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". Bought an item and want to check when it should arrive? plus shipping label shows correct address not the processing center. Read all your mail virtually. However, if your package was delivered to a package forwarder, it can take several weeks for the package to arrive. there no fees into the US if the purchase is under $800.00. Heres how the process works once you subscribe to DoNotPay: Once you complete these steps, DoNotPay will send your claim, and youre done! I never used to see this but the last few months or so it happens on SOME but not all packages. You'll also see this information when you add an item to your cart and at checkout. If you bought multiple items from the same seller, but something was missing when your order arrived, you can use the button above to report that you didn't receive an item. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasnt arrived, Changing your shipping address after a purchase, International purchases and shipping for buyers. Common examples include an apartment or university mailroom, who will actually sort and deliver mail to the tenants themselves. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the package was "Delivered to Agent for Final Delivery" at your work address you should call the reception or mail room of your work to begin locating the item. Most commonly, this is someone who lives at or works at the establishment where the package is being dropped off. In this article, Ill be covering what exactly this message means, who currently has your package, and what to do if you dont end up receiving it along with other common questions as well. Usually, I put my name on a package and an address of a warehouse. This page provides a list of the standard USPS Product Tracking & Reporting (PTR) scan status events as packages are processed through their system. The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. The shipping address is correct. Its final status is "Delivered to Agent for Final Delivery", and nothing happened after it. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. If you're getting a refund, it will go back to your original payment . How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". Performance is just as advertised. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. Car & Truck Safety & Security Accessories, Appeal eBay's decision about a return or missing item for buyers, If your order arrives after you've reported it, Keep the item and arrange to reimburse the seller. Usually this means someone at your home received a package on your behalf, someone at work received a package for you, or your package was rerouted to an authorized agent service (like a shipping locker company or the local post office). If the order has a total cost (total of item(s), shipping and tax) of high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), it should also show the signature confirmation of the recipient. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page. I'm pretty sure you must have used it as that is what is showing up. Learn how to track your item all the way to your doorstep. You have the option of adding a note to the buyer. Check out some of what we can do for you in minutes: Apart from protecting your consumer rights, DoNotPay can break down and fast-track many legal procedures for you. if (!document.MAX_used) document.MAX_used = ','; Additionally, USPS sometimes marks delivered to agent for final delivery when they actually still have possession of the package. var m3_u = (location.protocol=='https:'? Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! See the instructions below to find out how. Youll need to provide new, additional information to back up your appeal. document.write ("?zoneid=4"); document.write (document.charset ? While USPS uses their best judgement and wont leave the package with just anyone, it can be difficult to find out who actually has your package in some cases. For sets and bundled items, if something's missing, you need to open a return request instead. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); This can be concerning, especially if you didnt actually receive the package, and you arent sure why. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. Our guides below will help answer any questions you might have about shipping on eBay. Since youre still waiting to see whether the parcel will reach you, you should hold off with filing a claim. document.write ('&cb=' + m3_r); So im left scratching my head with no option but . If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. This particular item gets shipped in the big lts box it comes in. Copyright2023 - James McAllister Online. If eBay steps in to help, you will no longer be able to issue a refund. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? For more details, visit the US Global Mail website today! You can track your parcel at any time to see where it is or if it got stuck in transit. But just who are these agents in the first place? They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. I don't have any idea where it's been, but finally made it. @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. The first (and perhaps surprising) fact is that your package was never actually delivered. The shipping address is correct. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. document.write ('&cb=' + m3_r); You'll also see this information when you add an item to your cart and at checkout. document.write ("?zoneid=2"); Read our article on responding to an item not received case. Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! Just hatetalking to ebay customer service. "That is it used to until about 2-1/2 months ago. The result is no package. Items can be in customs for a few days or a few weeks..International packages can take up to six weeks to be delivered. Clearly, I can't do anything in person to resolve the issue. If possible, we recommend trying to collect your package from the original address. 'Delivered to an agent USPS' means your delivery was attempted, but you could not sign for it. As mentioned earlier, it would be best to contact your local post office first, so they can look up all relevant information about the packages delivery. Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. Enter the tracking number, or if you dont have it, the date you shipped the item. If you are trying to get an idea of where a package is after checking its status on the USPS . Either way, you will get notified that the parcel is delivered to an agent. Delivered to agent is not the same as delivered (tendered) to agent for final delivery. Thanks", But I think that the USPS staff made no less contribution to the delivery :-), it means delivered to a mailroom or apartment complex office or someone at the business address, Here is a copy of a USPS employee explaining what's happening: "I'm a carrier, and we've been instructed to sign "C-19" where you would sign your name, and print our initials and route number where you'd print your name on our scanners. Select Ask eBay to step in and help, and follow the instructions from there. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I guess the customer does not get the item. The result is no package. The process is streamlined to a tee as well. Well normally get back to you within 48 hours, though occasionally it can take a little longer. I am opted out always have been for years and years. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. When USPS hands off the package to an agent, from their point of view the job has been successfully completed. The buyer has not received the parcel and requires a refund. I do not understand what this delivery status means, who this agent is, and why the parcel has not been delivered to the addressee for a week already. We help you find out where your USPS lost package is and how to track it! When it comes to USPS final delivery, its not like mail carriers are asking for any ID, asking for proof of a relationship, or otherwise looking for ways to confirm that the agent is a legitimate agent and fully eligible (and responsible enough) to accept your package for you. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Updated December 10, 2020. Find out what to do if your item hasnt arrived by the estimated delivery date.